FAQ's

A Smile Care Plan® includes 2 sets of retainers and access to future retainers at discounted member pricing. It also includes our premium retainer case. Patients can enjoy the benefits of regular retainer placement shipped directly to their homes!

After the one year mark, the patient will be enrolled in another yearly subscription with retainers shipped every 6 months and will continue enjoying the benefits of regular retainer replacement. They can upgrade, downgrade, or cancel at any time prior to the renewal date in the patient portal. If a patient needs an extra set of retainers, they’ll have access to discounted member pricing.

Yes. There will be a primary adult account holder and they can have multiple family members in their account. Each member can have their own plan and their own anniversary.

We offer annual replacement plans where patients can choose how many fresh sets of retainers they would like to receive a year, with access to future retainers at discounted member pricing.

Yes, all of our retainers are made from a 3D scan - we do not accept impressions. We accept scans from almost every scanner manufacturer as well as EasyRx. (For instructions, simply click on "Scan" in the navigation above for setup instructions).

We accept 3D scans from all major scanner manufacturers. We are a registered lab for iTero and you can submit iRecord scans by following instructions HERE to add Retainer Club to your iTero machines. We are also a registered lab on EasyRx - if you use this software you can send us your scans through their portal. We can also accept .stl files through Dropbox or email them to scans@retainerclub.com. Have scan questions? Our team is happy to assist.

Yes. We are a registered lab on the EasyRx portal

Not at this time. Our Retainer Club Development team is constantly updating the RC2 platform and PMS integration is on the roadmap. We will announce API integrations as they become available. Feel free to check in with the sales team anytime!

Yes, we accept scans from all 3D scanners. Read exactly how to integrate your scanner with our technology platform on our blog HERE.

The Smile Care Plan is a customized retainer replacement program that boosts revenue and saves your practice valuable time and money. Best of all, it's managed through a user-friendly technology platform.

With Retainer Club, you custom build your plan to best fit the needs of your team and office. We also offer enterprise plan options for multi-location practices and DSO’s. If you’re interested in learning more, email our sales team at sales @retainerclub.com or schedule a demo here.

Schedule a demo with our team here or email us at sales@retainerclub.com to get started today!

Schedule a demo with our team here or email us at sales@retainerclub.com.

Currently, we do not, but we are working to expand into Canada in 2024.

We are in Partnership with your practice and rely on you to determine which patients are a good fit for Retainer Club. You can refuse scanning or retainers for any patient based on your clinical observation or ability to service a certain patient type in your practice. Most practices find that patients who find their office through our Partner Locator are excellent patients and their interest in getting retainers often leads to the introduction to family and friends in the community. These introductions will grow the practice and frequently bring in new cases.

No, we work with a network of dental and orthodontic partners to help them service their retainer patients. Retainer Club is a post-treatment service designed to simply retain the patient's teeth in their final position. We do not straighten or otherwise move your patient's teeth and any request to do so or otherwise provide treatment is always redirected back to our partner office.

No. Retainer Club is currently only available for patients with full permanent dentition.

Once we receive the completed order from the patient, and the 3D scan from your office, we turn retainers around in 2 business days. We use USPS First Class for our standard shipping which gets around the continental US by day 7. Expedited shipping is an option for an additional fee.

The best (and only) way for Retainer Club to bring 24/7 online services to your patients is to scan all of your patients at the end of treatment. If a patient doesn’t have a scan and wants retainers - we recommend you schedule them for a scan in your office.

If there is a fit or manufacturing issue - we will remake the set at no charge to the patient. This does not cover lost retainers or changes in lab preferences. For more information go to this LINK. You can begin a Perfect Fit Guarantee replacement by filling out this short form HERE.

At Retainer Club we use the highest quality material - we specialize in clear retainers made from a positive pressure thermoforming machine. Our standard material is .035 thickness. We currently use primarily Taglus or Zendura A

Yes. We automatically add blockout around upper and/ or lower permanent retainers. We also block out areas of deep interproximal undercuts to allow for a better fit. Use the lab information section of your referral to request virtual blockout of other areas.

We are happy to virtually remove braces or aligner attachments at no charge. This is one of the many services we offer as a benefit of being a Retainer Club Partner.

No. We only make clear 'Essix style' retainers for permanent dentition patients.

No, you cannot send models. We are 100% digital, and we only accept 3D scans. We are scanner agnostic and can work with any 3D scanner. You can read more about scan integration on our blog.

Yes. We can add pontic space in the anterior of our retainers. We do not add the tooth colored resin. We ask that you do that in office to ensure the patient is happy with the color.

The primary goal of Retainer Club is provide the remote delivery of retainers that fit perfectly and maintain the patient's orthodontic results. The majority of patients are a great fit for our services. With that in mind, there are several dental situations that we've found are not appropriate for the remote delivery of retainers: Less than 10 teeth on either arch Teeth with temporary crowns Teeth with removable partial dentures Phase 1 patients - Mixed Dentition Patients with history of difficulty removing retainers Patients with moderate or higher periodontal loss Patients with loose teeth due to poor bone support or trauma Patients with a history of needing adjustment of retainers at each delivery If you have a question about a case, reach out to our team at 888-400-3829