10 Reasons Top Orthodontists Trust Retainer Club's Retainers

You've spent months—sometimes years—perfecting your patients' smiles. You've delivered a perfectly fitting retainer. Now, the idea of patients ordering and replacing their retainers with home delivery may feel...'non - traditional.'

As a fellow orthodontist and co-founder of Retainer Club, I've spent eight years watching practices and patient thrive with this option. Here's why hundreds of orthodontic practices trust us with their most valuable asset: their patients.

1. Highest Quality Retainers, Made to Your Exact Specifications

You maintain complete clinical control. Every retainer is fabricated to your precise specifications using premium materials. We're not changing your clinical protocols; we're simply supporting them in a new way. Think of us as YOUR off-site lab that also handles logistics.

2. Perfect Fit Guarantee

Our Perfect Fit Guarantee means if a retainer doesn't fit properly, we remake and ship it at no charge. We've processed over 100,000 retainer orders, and our quality control systems are built on real-world data from thousands of patient interactions. Your reputation stays protected.

3. True Partnership Model—Not Direct-to-Consumer

We operate exclusively through our Partner practices. Your patients know they're getting retainers through your practice, with your oversight. We make amazing retainers and provide a much requested service to your patients (online ordering and home delivery). But we work in Partnership with your practice. When it comes to online ordering and delivery of retainers - we are the experts. When it comes to clinical advice, you are the expert. Should an issue arise, our customer service team helps patients understand the best ways to service their specific needs - do they need clinical assistance (if yes, we advise to contact your office) or do they need help with their account, billing, or shipping - we help here.

4. Zero Monthly Fees, Zero Minimums

You're not locked into anything. No monthly platform fees. No minimum order requirements. No financial risk. You only pay our flat service fee when your patients place an order.

5. You Keep the Clinical Relationship

Your patients remain your patients. They contact your practice with clinical questions. We handle logistics—shipping, billing, customer service for non-clinical issues—but the doctor-patient relationship stays intact. You are their doctor and we are your fulfillment partner.

6. Transparent Process

Every scan, every order, every shipment is tracked in real-time through your practice portal. You can see exactly where each patient is in the process: when scans are submitted, when retainers are fabricated, when they're shipped, and when they're delivered. Complete visibility, complete control.

7. HIPAA-Compliant Systems Throughout

Patient data security isn't optional. Our entire infrastructure is HIPAA-compliant, with encrypted data transmission, secure cloud storage, and strict access controls. We undergo regular security audits and maintain comprehensive BAAs with all practices. Your patients' PHI is protected at every step.

8. Proven Track Record

Retainer Club currently serves over 15,000 active subscribers across the US, processing thousands of retainer orders monthly. We have simplified the systems for our Partners while providing a superior retainer.

9. Clinical Support When You Need It

Questions about a case? Unusual situation? Our team includes orthodontic professionals who understand your lab concerns. We're available to consult on patient fit issues, discuss modifications, or troubleshoot problems. You're not alone —you have experienced backup.

10. Alignment of Incentives

Here's what matters most: our success depends entirely on your success. If your patients aren't happy, they cancel orders

, and we don't succeed. It's our mission to deliver excellent quality, outstanding service, and reliable results. When your patients stay compliant with retention, we all win.

The Bottom Line

Trust isn't given—it's earned. And it's not earned through marketing promises, but through consistent execution, day after day, patient after patient.

The practices that trust us most may have started skeptical but now under. They pilot-tested with a handful of patients, saw the quality, experienced the service, and watched their patients stay compliant with retention in ways that surprised them.

You don't have to take my word for it. Start small. Choose five patients finishing treatment next month. See how it works. Judge us on results, not promises.

Because ultimately, trust in orthodontics—like trust in any partnership—comes down to one thing: does it work?

With Retainer Club, it does.

written by Blair Feldman DMD, MS