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Adding Retainer Club to Your 3D Scanner

Retainer Club accepts 3D scans from all major scanner manufacturers.

Adding Retainer Club to your iTero:

Adding Retainer Club to your iTero is simple and should take about 5 minutes. Here are the steps:

  1. Call to iTero at 800-577-8767 (Choose option 1 for English, then 4 for Lab Support, then 1, then hold for the assistant)

  2. Provide your office phone number for the technician to find your account

  3. Ask to add Retainer Club to your scanner(s) – the ID for Retainer Club is 36407

  4. Once Retainer Club has been added by iTero, you must sync the configuration at each scanner as shown in the image below

Scans to Retainer Club must be scanned in iRecord (not Invisalign).

Questions? Reach out to our support team at 888-400-3829.

Adding Retainer Club to your 3 Shape/Trios Scanners:

There are 2 options:

  • The first option is on your TRIOS Software:

  1. Go to More -> Store in the upper menu on the left side.

  2. When you open the Store, you can go to "Labs" and look for Retainer Club or

  1. Sign in with your 3Shape credentials

  2. Find the "Connections" option in the upper corner, and you'll find a red button to "Add a connection".

  3. Look for Retainer Club or

  4. Once you send the connection request, the connection will be set as pending until the lab accepts it. Once it is accepted, you'll be able to send Retainer Club cases.

If Retainer Club is not showing after we accept the connection request, on your TRIOS Software, go to More -> Settings -> General -> Users and look for the option where the Communicate account is added, then, click on the "Test" button to synchronize your account again.

Adding Retainer Club to your Medit Scanner:

  1. Log in to with the administrator account.

  2. Go to Partners on the left menu.

  3. Search for Retainer Club.

  4. You can search for us by lab name "Retainer Club", email address "", postal code "85260", or address "7895 E Acoma Dr #102, Scottsdale, AZ 85260".

  5. If you enable the Show Map feature, it will show search results within 5km ~ 1,000km via Google Maps.

  6. Locate Retainer Club, and click the Request Partnership button. Check Retainer Club's terms & conditions, and click the Confirm button.

  7. You will see that Retainer Club has been added to the Partners > My Partner List with the status reflected as Partnership Pending

  8. The "Partnership Pending" status will be changed to "Partnership" when Retainer Club accepts the request.


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