Adding Retainer Club to Your 3D Scanner - All Scanners

Nov 7, 2023
4 min read

Updated: Apr 21

Retainer Club accepts 3D scans from all major scanner manufacturers.

Adding Retainer Club to your iTero:

The process of adding Retainer Club has changed

HERE is a video from iTero with instructions

Adding Retainer Club to your iTero is simple and should take about 5 minutes.

Scans to Retainer Club must be scanned in iRecord (not Invisalign).

Questions? Reach out to our support team at 888-400-3829.

Adding Retainer Club to your 3 Shape/Trios Scanners:

There are 2 options:

The first option is on your TRIOS Software:
Go to More -> Store in the upper menu on the left side.
When you open the Store, you can go to "Labs" and look for Retainer Club or blair@retainerclub.com
The second option is that you go to the Communicate portal https://portal.3shapecommunicate.com/login,
Sign in with your 3Shape credentials
Find the "Connections" option in the upper corner, and you'll find a red button to "Add a connection".
Look for Retainer Club or blair@retainerclub.com
Once you send the connection request, the connection will be set as pending until the lab accepts it. Once it is accepted, you'll be able to send Retainer Club cases.

If Retainer Club is not showing after we accept the connection request, on your TRIOS Software, go to More -> Settings -> General -> Users and look for the option where the Communicate account is added, then, click on the "Test" button to synchronize your account again.

Adding Retainer Club to your Medit Scanner:

Log in to www.meditlink.com with the administrator account.
Go to Partners on the left menu.
Search for Retainer Club.
You can search for us by lab name "Retainer Club", email address "blair@retainerclub.com", postal code "85260", or address "7895 E Acoma Dr #102, Scottsdale, AZ 85260".
If you enable the Show Map feature, it will show search results within 5km ~ 1,000km via Google Maps.
Locate Retainer Club, and click the Request Partnership button. Check Retainer Club's terms & conditions, and click the Confirm button.
You will see that Retainer Club has been added to the Partners > My Partner List with the status reflected as Partnership Pending.
The "Partnership Pending" status will be changed to "Partnership" when Retainer Club accepts the request.

Adding Retainer Club to your Shining 3D Scanner:

Follow these steps to connect your Shining 3D scanner to our lab:

Click the “User” Icon in the top right corner of the screen.
Click the “Connections” tab on the right-hand panel.
Click the “+ New” button in the window.
In the “Add Connections” window that pops up, enter our email address (scans@retainerclub.com).
Click the tick button to submit the request.
An approval request is automatically sent to our lab. Your connection status in the Add Connections window will be “Acceptance awaited” until we accept the request, then, it’ll change to “Active.”
You can begin sending your cases to our lab.

Adding Retainer Club to your Allied Star Scanner:

Follow these steps to connect your Shining 3D scanner to our lab:

Create an AS Connect account.
Log into your AS Connect account.
Click the “My Partner” button on your dashboard.
Click “Add Partner” in the “Partner List” window.
In the “Add Partner” window that opens, enter the name of our lab (Retainer Club) or scans@retainerclub.com and click the search icon.
Select our lab in the search result and click “Apply.”
A connection request is sent to us. We’ll approve it, and you can start sending us your cases.

Adding Retainer Club to your CEREC Scanner (Primescan/ DS Core):

Follow these steps to connect your Sirona Cerec Connect intraoral scanner to our lab:

Note: DS Core has replaced Connect Case Center for Cerec Primescan scan submissions. If you previously used Connect Case Center, you will need to set up your preferred lab connection in DS Core going forward.

Make sure your practice is signed up for DS Core. To set up an account, visit www.dscore.com.
Log in to www.dscore.com.
On the main dashboard, navigate to the user profile menu at the top right of your screen. Your profile will display your initials in a circle next to the notification bell.
Click on Practice.
You will now see your practice information and a menu header. Click on the Preferred Labs tab.
On the right, click Add Preferred Lab. You will now see a list of labs on DS Core.
Search for Retainer Club in the search bar. Once you find us, click the Add button on the right.
A pop-up window will appear asking you to confirm. Click Add lab to confirm and close the window.
Click the top left arrow to go back to your preferred labs list. You should now see Retainer Club listed with a status of Active.
You're all set! You can now submit scans to Retainer Club.

Adding Retainer Club to your Carestream Scanner:

Follow these steps to connect your CARESTREAM CONNECT intraoral scanner to our lab:

Step 1: Log in to your CS Connect account.

Step 2: In the toolbar, click the icon.

Step 3: In the popup window, select “Add Partner”

Step 4: Enter our email address (scans@retainerclub.com) in the email field

Step 5: Leave the default text in the Message field and click “Send”

Step 6: We’ll receive and approve your connection as soon as possible, after which you can start sending us your cases.

Adding Retainer Club to your DEXIS Scanner:

Follow these steps to connect your Dexis CONNECT intraoral scanner to our lab:

Step 1: Log in to your Dexis Connect account.

Step 2: In the toolbar, click the icon.

Step 3: In the popup window, select “Add Partner”

Step 4: Enter our email address (scans@retainerclub.com) in the email field

Step 5: Leave the default text in the Message field and click “Send”

Step 6: We’ll receive and approve your connection as soon as possible, after which you can start sending us your cases.